Privacy policy
1. INTRODUCTION
JKL Therapy Centre (website url address: https://jkltherapycentre.com/ ) appreciates your trust and is committed to protect and to respect the privacy of its clients. JKL Therapy Centre complies with the Data Protection Act 2018 and the General Data Protection Regulations.
Please read this Privacy Policy, providing consent to the document below in order to have permission to use our services.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are London based company and operate web server hosted in United Kingdom. Our hosting provider Squarespace, ensuring that your data is securely stored and GDPR compliant. For more information on Squarespace privacy policy, please see here: Privacy Policy – Squarespace
CONTACT FORM
Information submitted through the Intake Questionnaire form on our site is sent to our company email, and its used to respond to your enquiry. We do not share this information with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behaviour on our website please use this link: Google Analytics Opt-out.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use Instagram embedded on our site. Instagram has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Instagram and your IP is not sent to a Instagram server until you consent to it. See their privacy policy here: Instagram Privacy | About Instagram
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
5. WHO HAS ACCESS TO YOUR DATA
If you are a client with a registered account, your personal information can be accessed by:
Our therapists when they (in order to provide best possible support) need to get the information about the client accounts and clinical records
Our system administrators.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us.
7. CLINICAL SERVICES
JKL Therapy Centre will collect information from you when you register and when you attend one of our clinical services. By providing this information you consent to the data being used as described below. When you register we will ask you to provide personal contact details including name and contact information (email address, postal address and phone number). JKL Therapy Centre use this information to identify whether you have previously attended therapy with us and to enable us to contact you regarding your therapy. We will also ask you whether you are attending with a partner and whether you have any accessibility requirements, this is to make sure we are prepared for your visit and whether it is a couple or individual consultation.
If you have been referred by another professional such as your GP, they may provide the registration information to us on your behalf. In some circumstances the referrer may also include a brief summary of why the referral is being made which, depending on the service, may include sensitive personal data relating to health or sexual relationships. If this is the case we will make you aware of, and to ensure you consent to, the referral to our therapeutic services.
When you register for our clinical service we may ask you to provide the contact details for your General Practitioner (GP). We do not make contact with the GP on a regular basis. In some circumstances it may be helpful to contact your GP to arrange better coordinated care. We would usually discuss this with you beforehand.
Due to the nature of therapy, during the consultation and ongoing sessions you will discuss with your therapist personal and sensitive information relating to your relationships and your family. Your therapist may record a brief summary of each therapy session and any key themes in the therapy. The records may also reference sensitive personal data such as information on health and sexual relationships which is relevant to the relationship therapy. Sensitive and personal information is kept under strictly confidential procedures. Handwritten notes are kept as a memory aid and to monitor progress; any such records are kept secure and private and destroyed on a regular basis. No information is kept on a computer.
Correspondence between you and JKL Therapy Centre will usually be retained as part of your clinical file.
8. HOW LONG WE RETAIN YOUR DATA
The data belonging to clients in our clinical service will usually be retained for 5 years after which time it is confidentially destroyed. In exceptional circumstances, for example where clients return for further therapy, we may retain your clinical information for longer- in which case we will notify you.
9. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
10. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered as a client with JKL Therapy Centre, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or clinical purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. JKL Therapy Centre permits residents of the European Union to use its Services. Therefore, it is the intent of JKL Therapy Centre to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site.
JKL Therapy Centre bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
The psychotherapy and/or psychosexual therapy sessions will be provided in accordance with the Ethical Framework for Good Practice in Counselling and Psychotherapy (www.bacp.co.uk) and the Code of Ethics and Principles of Good Practice of the College for Sexual and Relationship Therapists (www.cosrt.org.uk).
All sessions are private and confidential. The therapist attends regular clinical supervision (as do most therapists) with an other experienced practitioner. It is a common practice that patients are discussed by their first name only. The clinical supervisor is also bound by the aforementioned code of ethics in terms of confidentiality obligations. The therapist may use some of the information in training or research. In such a case, all identifying details of the relevant client(s) will be changed to ensure full anonymity.
There are exceptional cases where the therapist may choose to or have a legal or ethical duty to disclose information about you to relevant authorities:
if there is a risk that you may harm yourself or another (including, among other, physical and sexual attack or abuse). If reasonably possible, the therapist will discuss this with you beforehand, but may have to do so without prior notification; and/or
if required to do so by law or court order.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.