Privacy Notice
JKL Therapy Centre Ltd
Data Controller: Justyna Kulczyk-Lewinska
Email: admin@jkltherapycentre.com
Website: www.jkltherapycentre.com
Updated: 15/06/2026
1. Introduction
JKL Therapy Centre is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.
This Privacy Notice explains what information we collect, why we collect it, how we use it, who may have access to it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What information we collect
Depending on the services you receive, we may collect:
Your name, address, email address and telephone number.
Emergency contact details.
GP details (where appropriate).
Information you provide during enquiries or assessments.
Clinical information discussed during therapy, including sensitive information relating to your physical or mental health, relationships or sexual wellbeing.
Appointment, attendance and payment records.
Correspondence between you and JKL Therapy Centre.
3. Why we process your information
We process your personal information to:
Respond to your enquiries.
Arrange appointments.
Provide psychotherapy, psychosexual and relationship therapy.
Maintain appropriate clinical records.
Meet our legal, professional and insurance obligations.
Manage payments and administration.
Improve our website through anonymous analytics.
4. Our lawful basis
We process your information under one or more of the following lawful bases:
Contract – to provide the services you have requested.
Legitimate interests – to safely and effectively manage our clinical practice.
Legal obligation – where required by law.
Consent – where we specifically ask for it (for example, marketing communications).
Where we process health or other sensitive personal information, we do so in accordance with Article 9(2)(h) UK GDPR, as this is necessary for the provision of health and therapeutic services.
5. How your information is stored
We take appropriate technical and organisational measures to keep your information secure.
We use trusted service providers, including website hosting, email, secure video consultation and payment providers, who process information on our behalf under appropriate data protection agreements.
Where information is transferred outside the UK, appropriate safeguards are in place in accordance with UK GDPR.
6. Confidentiality
Everything discussed within therapy is treated as confidential.
There are limited circumstances where confidentiality may need to be broken, including:
where there is a serious risk of harm to yourself or another person;
safeguarding concerns;
where disclosure is required by law or court order;
where required by our professional or regulatory obligations.
Wherever possible, this will be discussed with you first.
Therapists receive regular clinical supervision. Information shared in supervision is anonymised wherever possible.
Neither therapist nor client will record therapy sessions without prior agreement.
7. How long we keep information
Clinical records are normally retained for five years after therapy ends, unless there is a legal, professional or clinical reason to retain them for longer. Information is then securely destroyed.
Enquiry information that does not lead to therapy is retained only for as long as reasonably necessary.
8. Your rights
Under UK GDPR you have the right to:
access your personal information;
request correction of inaccurate information;
request erasure where applicable;
request restriction of processing;
object to processing in certain circumstances;
receive a copy of your data where applicable;
withdraw consent where consent is the legal basis for processing.
Requests will normally be responded to within one month.
9. Website, cookies and analytics
Our website uses essential cookies to ensure it functions correctly.
With your consent, we also use analytics cookies to help us understand how visitors use our website. You can manage your cookie preferences through your browser settings or our cookie banner.
Embedded content (such as YouTube, Facebook or Instagram) is governed by the privacy policies of those providers.
10. Complaints
If you have any concerns about how we use your personal information, please contact us at:
We will acknowledge your complaint promptly, investigate it without undue delay and keep you informed of the outcome.
If you remain dissatisfied, you have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
www.ico.org.uk
11. Changes to this Privacy Notice
This Privacy Notice may be updated from time to time to reflect changes in legislation or our practice. The most recent version will always be available on our website. Where significant changes affect how we process your personal information, we will inform existing clients where appropriate.